Useful Information on SGR Trains (How to Refund or Reschedule)

This article will provide useful information on SGR trains, including how to cancel, refund, or reschedule a ticket.

Traveling by train from Nairobi to Mombasa offers a convenient and comfortable journey through the picturesque landscapes of Kenya. To ensure a smooth travel experience, it is important to familiarize yourself with the guidelines and regulations set forth by the train service.

Useful Information on SGR trains

Whether you are a traveler seeking efficient and comfortable journeys or a curious individual looking to explore modern transportation advancements, this introduction will serve as a valuable starting point to delve into the world of SGR trains.

1. Identification Documents

It is mandatory for passengers to carry their original identification documents during the entire journey. This can include a national ID card, passport, or any other official identification document. These documents may be required for verification purposes at various checkpoints.

2. Cancellation and Rescheduling

To cancel or reschedule your train journey on Madaraka Express, it is crucial to submit your request at least forty-eight hours prior to the departure time stated on your ticket, regardless of the booking date. You can accomplish this by visiting the nearest Madaraka Express Passenger Service station in person.

3. Documentation for Cancellations/Rescheduling

When requesting cancellations or rescheduling, it is essential to present the original identification document used during the ticket purchase, along with a copy of the same. This ensures proper verification and processing of your request.

4. Non-Transferable Tickets

Tickets for train journeys between Nairobi and Mombasa are strictly non-transferable. Each ticket is valid only for the passenger whose name appears on the ticket. It is important to carry a valid identification document that matches the passenger’s name on the ticket.

5. Payment Methods

When making payments for train tickets, transactions directly from your bank account will not be successful. Madaraka Express only accepts payments for train tickets made through M-pesa, a widely used mobile money transfer service in Kenya.

Note: If you don’t have M-pesa, please contact us for Advance SGR Tickets Booking.

6. Restricted Items

For the safety and security of all passengers, some items are prohibited at the train stations and on board the trains. These include alcoholic drinks, sprays with an inflammable sign, sharp objects, and pets. It is important to adhere to these restrictions for the safety and comfort of all passengers.

7. Arrival Time and Departure

Passengers should arrive at the train station at least one hour prior to the departure time indicated on their ticket. This allows for necessary check-in procedures and ensures a timely departure.

Useful Information on SGR trains


Traveling from Nairobi to Mombasa by train is a popular and enjoyable option for exploring the scenic beauty of Kenya. By following the guidelines mentioned above, such as arriving on time, carrying proper identification, adhering to cancellation procedures, and being aware of restricted items, you can ensure a hassle-free journey on the Madaraka Express. Enjoy your trip and embrace the remarkable experience of train travel in Kenya.

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